Revised FAQ questions and answers

Have questions about Guardely? We’ve got answers!

General Questions

What is Guardely?
Guardely is a safety app that combines public law‑enforcement data with privacy‑first location tools to help families understand local risks and stay connected on every trip.​
How does Guardely work?
Guardely aggregates publicly available incident and offender information from police, sheriff, and related feeds, then normalizes it so you can search by address, city, or current location. The app overlays this data with optional family location‑sharing and alerts so you can see relevant activity around places that matter to you.​
Is Guardely free?
Guardely offers a free tier with core safety features and a paid subscription that unlocks advanced tools such as expanded history, more alerts, and enhanced family tracking. Exact pricing and inclusions are defined on the Pricing page and in your app store listing.​

Features and Functionality

What features are available in the free version?
The free version typically includes basic offender and incident lookup, location‑based search, and a limited number of saved places or alerts. It is designed to give you an immediate sense of nearby risk without requiring a subscription.​
What features are available in the paid version?
Paid plans usually add richer maps and history, more saved places, higher alert limits, and enhanced family tools such as real‑time location sharing and check‑ins. The exact feature set may evolve, so always refer to the Pricing page for the latest details.
What is the Family Tracking feature?
Family Tracking lets trusted contacts share live or periodic location updates so you can see whether loved ones have arrived safely at key places like home, school, or work. You remain in control of who can see your location and when sharing is active.
Can I receive notifications for offender movements?
Yes, you can configure alerts for changes related to certain offenders or activity near saved locations, subject to what local jurisdictions publish and how frequently they update data. Notifications can be customized or turned off at any time in your settings.​
How does Guardely differ from “Find My” on Android and iOS?
“Find My” tools focus on device and people tracking within a closed ecosystem, while Guardely focuses on safety context by combining offender and incident data with optional family location sharing. Guardely is designed to help you understand environmental risk around places you care about, not just where a device is.​

Pricing and Plans

What are the pricing options for Guardely?
Guardely uses a freemium model with a free tier and one or more paid subscription plans that can be billed monthly or annually through the app stores. Specific prices and currencies are set by the store for your region, as shown on the Pricing page and in‑app purchase dialogs.
Is there a trial period for the paid version?
Guardely currently promotes a 30‑day free exploration of all features, which may be offered as a trial, introductory discount, or promotional period depending on platform rules. Details of any trial—including duration, renewal, and cancellation terms—are presented at checkout before you confirm.

Privacy and Data Ownership

How is my location data handled?
Location data used for features like Family Tracking or place alerts is processed to deliver those features and is not publicly visible. Only the contacts you explicitly authorize can see your location, and you can pause or revoke access at any time.
Do you sell my data to third parties?
Guardely describes itself as “privacy‑first,” which is incompatible with selling identifiable user data to data brokers. Any data sharing that does occur (for example, with analytics or infrastructure providers) should be limited, purpose‑bound, and described in the Privacy Policy.
Can I control who sees my location?
Yes, you explicitly choose which family members or trusted contacts can view your location and what level of detail is shared. You can stop sharing, change permissions, or disable Family Tracking at any time from the app settings.

Data Accuracy and Verification

How accurate is the offender data?
Offender and incident information comes from public law‑enforcement sources that update at different intervals, so Guardely can only be as current and complete as these feeds. Data is normalized and refreshed regularly, but you should always confirm critical information directly with official agencies if needed.​

Account and Support

How do I upgrade to the paid version?
You can upgrade from within the app by opening Settings or the Pricing screen and selecting a subscription plan. The purchase is processed securely through the Apple App Store or Google Play, depending on your device.​
Can I switch between plans?
Most app‑store subscriptions allow you to change tiers or billing periods via your Apple or Google account, with changes typically taking effect at the next billing cycle. Guardely follows the store’s subscription rules, which are explained in your app store subscription settings.​
Who do I contact for support?
Support contact details are usually provided in the app, on the website footer, or in the app‑store listing. Use those channels to ask questions, report bugs, or request help with billing and subscriptions.
What happens if I find incorrect data?
If you spot information that appears inaccurate or outdated, use the in‑app feedback or contact form to report it, including as much detail as possible. Guardely can then review the corresponding public source and, where appropriate, request corrections from the originating agency or adjust how data is displayed.​

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